MVM Group has developed and trained a network of mystery shoppers in Serbia, Bosnia and Herzegovina, Montenegro and Northern Macedonia, as well as modern data analysis software. We are in a position to provide the same level of mystery shopping service in all the countries of the region.
TYPES OF MYSTERY SHOPPING SERVICES:
REPORTING PARAMETERS
TYPES OF REPORTS WHICH CLIENTS CAN RECEIVE, IN WHAT FORMATS AND WHAT ALL ACTIVITIES CAN BE COVERED. (REPORT CUSTOMIZED TO THE CLIENT)
After all visits, the MVM team submits to the company a final written report that presents all the necessary “call to action” analyses in order to define the quick steps that need to be taken to improve the quality of service. For the analysis of the collected information, a specialized program designed exclusively for the needs of MVM Group clients is used.
Analytical reports are later formatted according to specific client requirements. Our clients use the information collected and processed to improve the brand and services.
MVM Group is a member of MSPA, an association of professional companies whose goal is to improve and stimulate the acceptance, performance, reputation and use of mystery shopping and related services.
Resolve all your problems by contacting us immediately and scheduling a meeting with our team here.
Danijela Jovanovic
General Director
Danijela Eskić
Brand Manager
Srećko Radojičić
Merchandising executive
Marin Simurina
The Director General
Nikola Lazić
Function maintenance and property
Đorđe Simić
Merchandising manager
Darko Jelić
The Director General
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