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Srpski jezik

Mystery shopping

MVM Group has developed and trained a network of mystery shoppers in Serbia, Bosnia and Herzegovina, Montenegro and Northern Macedonia, as well as modern data analysis software. We are in a position to provide the same level of mystery shopping service in all the countries of the region.

TYPES OF MYSTERY SHOPPING SERVICES:

  • direct visits
  • direct visits to competitors
  • phone calls
  • sending an email
  • internal visits

REPORTING PARAMETERS

  • sellers
  • groups of regions
  • item categories
  • articles
  • suppliers
  • warehouses
  • selling places
  • clients
  • projects
  • cities
  • questionnaire

TYPES OF REPORTS WHICH CLIENTS CAN RECEIVE, IN WHAT FORMATS AND WHAT ALL ACTIVITIES CAN BE COVERED. (REPORT CUSTOMIZED TO THE CLIENT)

  • percentage reports
  • summary of all reports
  • report on “waves” or. check cycles
  • hierarchical reports by region
  • hierarchical comparison of reports by regions
  • hierarchical ranking of reports by regions
  • hierarchical trend projection by regions various types of reports by attributes and branches (“drill down” options)

MYSTERY SHOPPING INPUT ANALYSIS AND REPORTING

After all visits, the MVM team submits to the company a final written report that presents all the necessary “call to action” analyses in order to define the quick steps that need to be taken to improve the quality of service. For the analysis of the collected information, a specialized program designed exclusively for the needs of MVM Group clients is used.

Analytical reports are later formatted according to specific client requirements. Our clients use the information collected and processed to improve the brand and services.

 

 Mystery shopping Mystery shopping

MVM Group is a member of MSPA, an association of professional companies whose goal is to improve and stimulate the acceptance, performance, reputation and use of mystery shopping and related services.

CONTACT US

Resolve all your problems by contacting us immediately and scheduling a meeting with our team here.

REFERENCES

SEE COMPLETE LIST OF REFRENCES