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Mystery shopping

Mystery shopping / secret buying include activities that poll-takers of the MVM Group conduct secretly in sales outlets.

Secret shoppers collect deatiled information according to fixtured list for giving input to our analyst.Later on, analyst’s reports are being configured after special requests of clients.

To analyze the collected information is used MVM produced software. Analytical reports are designed upon special requirements of clients. Our clients use collected and processed information in order to improve the brand and services

 

MYSTERY SHOPPING CONCERNS THE VERIFICATION OF

  • the customer’s service
  • the quality of the product
  • the selling skill of the merchandiser in the field
  • the knowledge of the stuff responsible about the product
  • the adherence to procedures of the company
  • the integrity of emplyees
  • the orderliness of selling places
  • the adherence to layouts in selling places

 

TYPES OF MYSTERY SHOPPING SERVICES

  • Direct visits
    MVM poll-takers visit your retail trade objects on the teritory of Serbia with the list of information/questions that we want to get as input
  • Direct visits to competitors
    Our poll-takers visit selling objects of your competitors with the list of information/questions that we define together
  • Phone calls
    Our call center can call your retail trade objects or emplyees to evaluate the quality of services that are available over the phone.
  • Internal visits
    Our poll-takers can visit your firm and see how your emplyees do their job,treat the clients etc.

 

BY USING OUR SERVICES YOUR COMPANY DIRECTLY GETS:

  • increase of the sale
  • making of the brand
  • pointing the dealers and customers to the products
  • obtaining all sorts of information that can be useful for your company

 

EXAMPLE OF REPORTING AND CONTROL OF MERCHANDISERS BY THE SOFTWARE

Map8 Mystery shopping

EXAMPLES OF MYSTERY SHOPPING REPORTS:

Report

Group report

Report

Individual report

REFERENCES

SEE COMPLETE LIST OF REFRENCES